Shipping Policy

Last Updated: October 12, 2026

At Mentor Infocomm India Private Limited, we aim to deliver products safely and within the estimated delivery period. This Shipping Policy explains our dispatch timelines, delivery estimates, shipping charges, and delivery-related procedures for purchases made through our website.

1. Delivery Time

Our standard estimated delivery time is 2–4 weeks, subject to product availability, supplier stock, order processing, and delivery location.

Delivery timelines are estimates and may vary depending on the product, shipping method, supplier, and destination.

The estimated delivery timeline communicated during checkout, in a quotation, or in the order confirmation will apply to the relevant order, subject to any agreed changes and applicable law.

2. In-Stock Products

Products confirmed as available in stock are generally dispatched within 3–5 working days after order confirmation and payment verification, where applicable.

Dispatch time refers to the time taken to hand over the product to the shipping carrier. It does not represent the final delivery date.

Orders requiring additional verification, special handling, or other processing may take longer. We will communicate material delays where reasonably possible.

3. Products Requiring Supplier Procurement

Some IT products, networking equipment, enterprise hardware, audio-visual systems, and other specialised items may need to be procured from manufacturers, distributors, or authorised suppliers.

For these products, delivery may take approximately 2–4 weeks, depending on supplier availability, procurement, and shipping arrangements.

If a product becomes unavailable or the expected delivery timeline changes significantly, we will contact the customer to discuss the available options.

4. Shipping Charges

Shipping charges are calculated based on the actual shipping cost and are borne by the customer.

The applicable shipping cost may depend on:

• Product dimensions and weight.

• Delivery address and distance.

• Shipping method and carrier.

• Special packaging, handling, or transportation requirements.

Applicable shipping charges will be communicated to the customer before the order is finalised or payment is collected, as appropriate.

Any applicable taxes or additional charges will be disclosed in accordance with applicable law.

5. Product Availability

Product availability may change due to supplier stock, manufacturer availability, procurement lead times, or other supply-related circumstances.

The availability shown on the website is subject to confirmation during order processing.

If a product is unavailable after an order has been placed, we will contact the customer to explain the situation and discuss the available options, including an alternative product, revised delivery estimate, or cancellation and refund where applicable.

6. Order Processing and Dispatch

Orders are processed after the required order details and payment have been verified, where applicable.

Once an order is dispatched, tracking details may be provided when supported by the shipping carrier.

Customers should ensure that the delivery address, contact number, and other required details are accurate when placing an order.

Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.

7. Delivery Delays

Delivery may be delayed due to circumstances such as:

• Supplier or manufacturer stock shortages.

• Carrier delays or transportation disruptions.

• Remote delivery locations or limited carrier coverage.

• Public holidays, severe weather, or other unforeseen events.

• Incorrect or incomplete delivery details.

If we become aware of a material delay, we will make reasonable efforts to inform the customer and communicate the revised estimate.

Delivery estimates do not remove any rights customers may have where products are not delivered within the required or agreed timeframe under applicable law.

8. Receiving Your Order

Customers are encouraged to inspect the external packaging and product upon delivery.

If a package appears damaged, tampered with, incomplete, or incorrect, please document the condition with photographs or videos where possible and contact us promptly.

Retain the packaging and shipping labels until the issue has been reviewed.

Reporting damage promptly helps us investigate with the shipping carrier or supplier. This request does not limit any rights available under applicable law.

9. Damaged, Defective, or Incorrect Deliveries

If your product arrives damaged during shipping, defective, incomplete, or different from the item ordered, contact us at sales@mentorinfocomm.in.

Please include your order number, product details, a description of the issue, and photographs or videos where available.

After reviewing the matter, we will advise you on the appropriate resolution, which may include repair, replacement, return, or refund, depending on the circumstances and applicable law.

10. Delivery Address and Failed Delivery

Please verify your delivery address and contact details before completing your purchase.

If a shipment cannot be delivered because of an incorrect address, the recipient is unavailable, or delivery attempts fail, the carrier may return the shipment or request additional delivery instructions.

Any additional shipping or redelivery charges will be communicated to the customer before being charged, where applicable and legally permitted.

11. Order Cancellation and Refunds

Cancellation requests should be submitted as early as possible to sales@mentorinfocomm.in.

Orders that have not been processed or dispatched may be eligible for cancellation. Once a product has been dispatched, the applicable return and refund policy may apply.

If an order cannot be fulfilled or a cancellation or refund is approved, the resolution and refund processing will follow our Return and Refund Policy and applicable law.

12. Contact Information

For shipping enquiries, delivery updates, tracking assistance, or reports of damaged or incorrect deliveries, contact:

Mentor Infocomm India Private Limited

Email: sales@mentorinfocomm.in
Phone: +91 95002 39830
Website: www.mentorinfocomm.com
Registered Office: New No. 128/1F/A, First Floor, Murugesan Complex, Greams Road, Thousand Lights, Chennai – 600006, Tamil Nadu, India.

Please include your order number in all order-related communications so our team can assist you efficiently.

13. Changes to This Policy

Mentor Infocomm India Private Limited may update this Shipping Policy when necessary. The latest version will be published on our website with its effective date.

Any changes will be subject to applicable law and will not override rights or obligations that apply to an existing order.